Excellence in Customer Service


General Objectives:

• Provide the participants with the necessary guidelines and suggestions to establish a strong relationship with clients
• Train the participants in building a system to deal with customers and measure their satisfaction
• Apply concepts of effective dealing with customers
• Assist the participants in establishing customer service quality standards
• Refine the behavioral skills to deal with patterns of customers



Targeted Group:

• Those related to customer service and dealing with the public. 



Contents:

• Understanding and comprehending customer needs
• Behavioral skills of service providers
• Identifying methods of dealing with patterns of customers
• Service quality basic standards
• Excellence of services rendered to the customer
• Customer service quality standards
• Obstacles of communication with others
• Practical steps to solve customer problems
• Review guidelines and lists in dealing methods
• Tools of service quality measurement
• Essential distinctive features of service quality
• Service quality measurement standards
• Concept of customer privilege and care
• Personality, thinking and comprehension 



Course Duration:

9 training hours 


For more details don’t hesitate to contact the training officer:

on telephone number 17383001
or e-mail at: gizrmrmt.yzsizrm@gztrgizrmrmt.xln